Consumer guarantees
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. We do not use “no refunds” terms to remove rights that apply under Australian law.
Change of mind
For change-of-mind requests, contact us within 14 days of delivery. Items should be unused, complete, in resaleable condition and in original packaging. Unless required by law, return freight for an approved change-of-mind return is generally the customer’s responsibility and original delivery charges may not be refundable.
Hygiene and opened products
For health, hygiene or safety reasons, some opened personal-use, bedding, feeding or similar items may not be eligible for change-of-mind return. This does not affect rights where an item is faulty or otherwise fails a consumer guarantee.
Damaged in transit
If an item arrives damaged, photograph the item and packaging before disposal and contact us as soon as reasonably possible. We will work with you and the supplier/carrier to resolve it.
How to start a return
Use the contact form and include your order number, the item, the reason for the request and any helpful photos. Do not send goods back until return instructions have been provided.